Last Updated: January 2025
At Rafana ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.rafana.co.uk or use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company details when you contact us or express interest in our services
- Communication Data: Information contained in any communications you send to us
- Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies
- Analytics Data: Information about how you use our website, collected through cookies and analytics tools
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To send you information about our products, services, and research initiatives
- To improve and optimize our website and services
- To analyze website usage and trends
- To comply with legal obligations and protect our rights
- To detect and prevent fraud and security threats
3. Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for specific processing activities
- Legitimate Interests: To improve our services, conduct research, and communicate with potential clients
- Contractual Necessity: To fulfill our obligations if you enter into a contract with us
- Legal Obligation: To comply with applicable laws and regulations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. For detailed information about our use of cookies, please refer to our Cookie Policy.
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with website hosting, analytics, and email communications
- Business Partners: When necessary to deliver services or conduct research
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition of all or part of our company
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Rights (UK GDPR)
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@rafana.io.
9. International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@rafana.io
- Website: Contact Form
14. Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Website: https://ico.org.uk
- Phone: 0303 123 1113