The Challenge
Primary care teams face unprecedented pressure. Increasing patient demand, administrative burden, and complex healthcare needs are stretching resources to their limits.
Long Wait Times
Patients struggle to access timely care when they need it most
Resource Strain
Inefficient allocation of clinical resources and capacity
Staff Burnout
Healthcare professionals overwhelmed by administrative burden
Inconsistent Triage
Variable decision-making leading to suboptimal patient routing
Limited Insights
Lack of data analytics for continuous service improvement
Fragmented Patient Journeys
Patients are often passed between services without clear coordination, leading to delays, duplication, and frustration
Our Solution
Rafana Total Triage is an AI-powered, mobile-first platform that routes patients to the right care quickly and safely. Patients describe symptoms through an intuitive digital interface, and Rafana intelligently categorises urgency, directs them to appropriate pathways such as Pharmacy First, GP, or urgent care, and integrates seamlessly with clinical systems.
Predictive algorithms, real-world testing, and early pilots show significant reductions in unnecessary appointments, administrative workload, and patient wait times while improving overall access to care.
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Key Features
Intelligent Triage
AI-powered algorithms help prioritize patient needs accurately and consistently, ensuring urgent cases are identified quickly while reducing unnecessary escalations.
Workflow Automation
Streamline administrative tasks and clinical workflows, freeing up healthcare professionals to focus on patient care rather than paperwork.
Data Analytics
Gain actionable insights from patient data to optimize resource allocation, identify trends, and continuously improve service delivery.
System Integration
Seamlessly integrate with existing healthcare IT systems, electronic health records, and practice management software.
Patient Portal
Provide patients with an intuitive interface to submit health concerns, book appointments, and communicate with their care team.
Secure & Compliant
Built with security and privacy at its core, fully compliant with healthcare data protection regulations including GDPR and NHS standards.
How It Works
Our platform integrates seamlessly into existing healthcare workflows with a simple, intelligent process.
Patient Submission
Patients submit their health concerns through an intuitive digital interface or voice-first conversation.
AI Analysis
Our AI system analyzes the submission, considering symptoms, medical history, and urgency indicators.
Intelligent Routing
The system recommends appropriate care pathways and prioritizes cases based on clinical need.
Clinical Review
Healthcare professionals review AI recommendations with full context and supporting information.
Coordinated Care
Patients are directed to the most appropriate care setting with clear communication and follow-up.
Continuous Learning
The system learns from outcomes to continuously improve accuracy and efficiency.
Ready to Transform Your Practice?
Interested in implementing our solution in your practice or healthcare organization? We'd be happy to discuss how Rafana can help transform your healthcare delivery.