The intelligent access layer for modern healthcare

Rafana is an AI-powered healthcare access platform that helps patients understand symptoms, navigate healthcare services and reach the most appropriate care pathway first time — combining intelligent assessment, health literacy support and care navigation.

Yes. Rafana is designed to integrate with existing healthcare workflows, scheduling systems, provider platforms and electronic health record environments.

Pharmacy groups, GP practices, Primary Care Networks (PCNs), Integrated Care Systems (ICSs), healthcare providers and digital health platforms seeking to improve patient access and service utilisation.

Yes. Clinical safety and governance are foundational. The platform is being developed using NHS-aligned clinical safety principles and governance frameworks, with responses verified against trusted UK sources.

No. Rafana does not diagnose medical conditions. It helps patients understand their options, identify appropriate care pathways and access the right healthcare service based on their symptoms and circumstances.

Health literacy is central to Rafana's design. The platform adapts communication to different levels of understanding, translating complex healthcare terminology into clear, accessible language.

Rafana reduces friction at the first point of contact. Patients can speak or type naturally, receive guidance in accessible language, and be directed to the most appropriate service — helping them access the right care faster.

Yes. Rafana is designed to be accessible and inclusive. Patients can interact through voice or text, reducing barriers associated with traditional forms and digital healthcare services.

Rafana helps providers reduce avoidable demand, improve utilisation of community-based services and reduce administrative burden — improving efficiency while lowering overall system costs.

Patient privacy and security are fundamental. Personal information is processed securely, protected using industry-standard safeguards, and handled in accordance with applicable data protection requirements.

A range of pathways including Pharmacy First, GP services, community care, urgent care, self-care guidance and specialist referral pathways.

Traditional symptom checkers focus on providing information. Rafana focuses on helping patients take action — combining assessment, health literacy support, service awareness and care routing to move patients from uncertainty to a clear next step.