Rafana is an AI-powered digital front door to primary care. Our voice-first platform captures symptoms, intent, and clinical urgency at first contact, routing patients to the right service first time.
By reducing avoidable demand and administrative workload, Rafana helps healthcare teams improve access, optimise capacity, and deliver faster, more patient-centred care.
Improves patient understanding of what to do and where to go by around 25% using adaptive, plain-English explanations tailored to each individual's health literacy and communication needs level.
Reduces preventable or misdirected clinical visits by around 30% by routing patients to GP, Pharmacy First, or community services when safe, while escalating red-flag symptoms to urgent care.
Lowers administrative workload for practices by 25-40%, freeing clinician time, improving operational efficiency, and increasing patient access, satisfaction, and overall quality of care delivery.
Minimises unsupported or hallucinated answers, targeting under 8% at claim level, using multi-agent verification and explicit abstention instead of guessing in high-risk situations.
People who struggle with digital forms, portals, or written information - including older adults, individuals with limited health literacy, and multilingual or underserved communities - who need simple, voice-based access to care.
Teams facing rising inbound demand and access pressures, seeking to reduce call volumes, automate safe routing (including urgent and emergency redirection), and improve access equity without increasing clinical risk.
Pharmacies, urgent and unscheduled care providers, and integrated care systems delivering Pharmacy First and demand-management initiatives, needing a voice-first, sovereign AI layer that routes patients appropriately and documents interactions safely.
Interested in learning more about our work, partnering with us, or participating in our research?
Contact our team